Conflict Management

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Conflict Management

Finding better solutions - faster

When people work or get together conflict is quite normal. And generally conflict feels uncomfortable, consumes time and reduces productivity. Also a conflict has the tendency to get worse if not solved. There are a variety of reasons why conflicts occur. Once we know the reasons we can also deal with the conflicts. This program investigates possibilities to reduce conflicts in the first place as well as showing a variety of ways of handling conflict situations when they arise. 

You will …

  • Understand the key causes of conflict in the workplace
  • Understand your typical ways of handling conflict situations and explore the potential for alternative responses
  • Identify the destructive and constructive nature of conflict
  • Explore key persuasion techniques in typical disagreement/conflict situations
  • Enhance verbal and non-verbal skills for quickly building an empathetic response
  • Develop a range of key skills used to manage conflict
  • Learn how to be more relaxed in conflict situations
  • Use your creativity to come to better solutions
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The better able team members are to engage, speak, listen, hear, interpret, and respond constructively, the more likely their teams are to leverage conflict rather than be levelled by it Runde and Flanagan
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Where all think alike, no one thinks very much. Walter Lippmann
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Do not think of knocking out another person's brains because he differs in opinion from you. It would be as rational to knock yourself on the head because you differ from yourself ten years ago. Horace Mann
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The most important thing in communication is hearing what isn't being said. The art of reading between the lines is a lifelong quest of the wise. Shannon L. Alder
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A good manager doesn't try to eliminate conflict; he tries to keep it from wasting the energies of his people. If you're the boss and your people fight you openly when they think that you are wrong--that's healthy. Robert Townsend
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Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude. William James
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There are some people who always seem angry and continuously look for conflict. Walk away from these people. The battle they're are fighting isn't with you, it's with themselves. Rashida Rowe
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When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion. Dale Carnegie
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The Law of Win/Win says, 'Let's not do it your way or my way; let's do it the best way'. Greg Anderson
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There's been a quantum leap technologically in our age, but unless there's another quantum leap in human relations, unless we learn to live in a new way towards one another, there will be a catastrophe. Albert Einstein
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No pressure, no diamonds. Mary Case
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When one ceases from conflict, whether because he has won, because he has lost, or because he cares no more for the game, the virtue passes out of him. Charles Horton Cooley
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The more we run from conflict, the more it masters us; the more we try to avoid it, the more it controls us; the less we fear conflict, the less it confuses us; the less we deny our differences, the less they divide us. David Augsburger
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There are two ways of meeting difficulties: You alter the difficulties or you alter yourself meeting them. Phyllis Bottome
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Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth-or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them. Kenneth Cloke and Joan Goldsmith
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Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict. William Ellery Channing
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The aim of argument and of discussion, should not be victory, but progress. Joseph Joubert
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Effective teamwork will not take the place of knowing how to do the job or how to manage the work. Poor teamwork, however, can prevent effective final performance. And it can also prevent team members from gaining satisfaction in being a member of a team and the organization. Robert F. Bales
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The art of living lies not in eliminating but in growing with troubles. Bernard Baruch
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10% of conflicts are due to difference in opinion. 90% are due to wrong tone of voice.
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In business, when two people always agree, one of them is irrelevant. William Wrigley
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An apology is the superglue of life. It can repair just about anything. Lynn Johnston
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Bullying consists of the least competent most aggressive employee projecting their incompetence on to the least aggressive most competent employee and winning. Tim Field
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Workplace bullying--in any form--is bad for business. It destroys teamwork, commitment and morale. Tony Morgan
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Michael, if you can't pass, you can't play. Coach Dean Smith to Michael Jordan in his freshman year at UNC
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Conflict is inevitable but combat is optional. Max Lucado
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Conflict cannot survive without your participation. Wayne Dyer
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Pick battles big enough to matter, small enough to win. Jonathan Kozol
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A man will fight harder for his interests than for his rights. Napoleon Bonaparte
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The thing I hate about an argument is that it always interrupts a discussion. G. K. Chesterton
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When people respond too quickly, they often respond to the wrong issue. Listening helps us focus on the heart of the conflict. When we listen, understand, and respect each other's ideas, we can then find a solution in which both of us are winners. Dr. Gary Chapman
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It's like a lightning storm on a warm summer night; though the lightning itself may be scary it helps to clean the air. Negatively charged ions produced by the storm attach themselves to pollutants, which fall to the ground. That's why the air smells so clean at times. The same is true when you deal with disagreements in an appropriate way. Mitch Temple
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There is a psychological law that says: Appreciate and you prosper; belittle and you lose.Unless we learn to apply this law, as psychological as it is spiritual, we're doomed to an existence of mediocrity, frustration, and defeat. Appreciation is no simple, vague theme. Appreciation is a real force. It is governed by a principle almost as direct as a law of physics: We draw to ourselves the good of everything we appreciate. David Goodman
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To make life more bearable and pleasant for everybody, choose the issues that are significant enough to fight over, and ignore or use distraction for those you can let slide that day. Picking your battles will eliminate a number of conflicts, and yet will still leave you feeling in control. Lawrence Balter
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Am I not destroying my enemies when I make friends of them? Abraham Lincoln
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I've always believed that a lot of the troubles in the world would disappear if we were talking to each other instead of about each other. Ronald Reagan
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Don't ever take a fence down until you know why it was put up. Robert Frost
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The harder the conflict, the more glorious the triumph. What we obtain too cheap, we esteem too lightly; it is dearness only that gives everything its value. I love the man that can smile in trouble, that can gather strength from distress and grow brave by reflection. 'Tis the business of little minds to shrink; but he whose heart is firm, and whose conscience approves his conduct, will pursue his principles unto death. Thomas Paine
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If necessity is the mother of invention, conflict is its father. Kenneth Kaye
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You've got to know when to hold 'em, know when to fold 'em, know when to walk away, know when to run. Kenny Rogers
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In one of our concert grand pianos, 243 taut strings exert a pull of 40,000 pounds on an iron frame. It is proof that out of great tension may come great harmony. Theodore E. Steinway
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Conflict can destroy a team which hasn't spent time learning to deal with it. Thomas Isgar
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It isn't that they can't see the solution. It is that they can't see the problem. G. K. Chesterton
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Peace is not the absence of conflict but the ability to cope with it.

Dorothy Thomas